Courtesy and professionalism of Marketing Representative

Availability of service required

Timely response

Promptness in answering telephones or returning telephone calls

Timely Vehicle Placement

Vehicle Documentation adequacy (e.g. RC, PUC, Insurance, Fitness Certificate)

Adequacy of Transportation related Documents (e.g. LR, Permissions)

Adherance to Schedule or Consistency of transit times

Effectiveness of service support in resolving problems

Vehicle Tracking

Safe & Reliable delivery

Acknowledgements as per requirement

Invoices submitted in appropriate time

Supporting Documents along with the bill